Privacy Policy

Department of Factories and Boilers – Government of Kerala

Last Updated: December 2024

The FABOS (Thozhil suraksha) Application is developed and maintained by the Department of Factories and Boilers, Government of Kerala. This Privacy Policy explains how information is collected, used, stored, and protected when users access the application and its services.

1. Purpose of the Application

2. Information We Collect

Personal Information

Complaint Data

Device & Technical Information

3. How We Use Information

We do not sell or commercially distribute user data.

4. Data Security

Users must maintain device security and avoid rooted or jailbroken devices.

5. Internet Usage

Certain features require internet connectivity. Data charges may apply according to your mobile provider.

6. Third-Party Services

The application may use trusted services such as:

7. User Responsibilities

8. Intellectual Property

All intellectual property rights belong to the Department of Factories and Boilers, Government of Kerala. Unauthorized copying or reverse engineering is strictly prohibited.

9. Limitation of Liability

While we strive for accuracy, information may depend on third-party sources. We are not liable for losses arising from reliance on app content or external service interruptions.

10. App Updates & Service Changes

The application may be updated, modified, or discontinued at any time. Users will be informed before any applicable charges.

11. Service Termination

If services are discontinued, users must stop using the app and remove it from their devices.

12. Children's Privacy

The app is intended for general public use and does not knowingly collect data from children without appropriate consent.

13. Policy Updates

This Privacy Policy may be updated periodically. Updates will be published on the official website and within the application.

14. App Permissions and Their Usage

The FABOS (Thozhil Suraksha) application requests the following device permissions strictly to enable core functionality. Permissions are used only when required and initiated by the user.

    Microphone (RECORD_AUDIO)

    Used for voice-based features such as speech-to-text while submitting complaints or interacting with language services. Audio is processed only for the requested operation and is not recorded or stored without user action.

    Internet (INTERNET)
    Required to submit complaints, upload supporting data, retrieve updates, and communicate with government servers and authorized services.
    Phone (CALL_PHONE)
    Used to allow users to directly contact relevant government offices or emergency/helpdesk numbers from within the application. Calls are initiated only by explicit user action.