FAB-Grievance (Official) is an official mobile application developed for the Department of Factories and Boilers, Government of Kerala, as part of the Thozhil Suraksha system. This application is intended strictly for authorized government officials to monitor, manage, and process complaints submitted by factory workers. This Privacy Policy explains how information is collected, used, and handled within the application.
📌 1. Scope of the Application
FAB-Grievance (Official) is a restricted-access application designed for internal government use. It works in conjunction with a parallel web application where the primary processing of complaints is performed. The mobile application provides access to complaint data and workflow updates for authorized officials.
📋 2. Information We Collect
The application does not collect personal data from the general public directly. However, authorized officials may access and handle the following information as part of their duties:
a. Complaint Data
- Complainant details (name, contact information, etc.)
- Factory details
- Complaint descriptions
- Supporting documents (images, videos, audio recordings)
b. User Authentication Data
- Login credentials of authorized officials (securely processed via backend systems)
c. System Data
- Basic device and usage information required for secure access and system performance
⚙️ 3. How Information is Used
The collected and accessed data is used strictly for:
- Registering and processing worker complaints
- Assigning and tracking cases between officials
- Monitoring complaint status (New, Processing, Closed, Rejected)
- Internal communication via messages and updates
- Administrative reporting through dashboard analytics
No data is used for advertising, profiling, or any commercial purposes.
🔐 4. Permissions Used and Their Purpose
The application uses the following permissions strictly for functional requirements:
RECORD_AUDIO
Used to record voice complaints during complaint registration.
INTERNET
Required for communication with backend servers and APIs.
READ_MEDIA_IMAGES / VIDEOS / AUDIO
Used to attach supporting media files (images, videos, audio) during complaint registration.
CALL_PHONE
Enables direct calling functionality when a phone number is tapped within the application.
All permissions are used only when required and with user awareness.
🛡️ 5. Data Storage and Security
- All data is transmitted securely to government-controlled backend systems.
- The application itself does not store sensitive data permanently on the device beyond operational necessity.
- Appropriate security measures are implemented to prevent unauthorized access, disclosure, or misuse.
🤝 6. Data Sharing
- Data is not shared with third parties.
- Information is accessible only to authorized personnel within the Department of Factories and Boilers.
- Data handling follows applicable government policies and regulations.
🚪 7. User Access Control
- Access to the application is restricted to authorized officials only.
- Unauthorized users cannot register or access the system.
- Role-based access control is enforced through backend systems.
📱 8. Features Overview
The application includes the following modules:
📌 Thozhil Suraksha — Official Modules
- Dashboard
- Inbox
- Sent Items
- New Complaints
- Messages
- Useful Information
Dashboard: complaint statistics & analytics (total, processing, closed, rejected) with visual charts. Inbox: assigned cases. Sent Items: forwarded cases. New Complaints: register complaints with attachments/audio. Messages: official communications. Useful Information: relevant documents & resources.
⏳ 9. Data Retention
Data is retained as per government policies and administrative requirements. The mobile application itself does not independently control retention policies.
🔄 10. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Any changes will be reflected within the application or associated platforms.
📞 11. Contact Information
For any questions or concerns regarding this Privacy Policy, please contact:
Alternatively, reach out through the internal communication portal of Thozhil Suraksha system.